“No Problem”

For many years I worked with an Architect whose trademark comment was “No problem.” In today’s challenging times, clients desperately want to hear these words. Recently, a client bounced out of our office stopping to say, “Wow, I love working with your team! The designer said my changes were ‘no problem.’ That’s what I need to hear from my Architectural team!” I was reminded that such small words mean a great deal to the client. Thank you to Ed DuBois, of DuBois Construction Inc., for sharing that uplifting comment with me emphasizing how important positive interaction can be!

Flexibility is also a key factor that clients appreciate. If a client requests a few select services for a project vs. full project design, Creative Access has always provided that work for the client. Some time ago I was surprised at a professional firm’s inflexibility when I asked them to assist my firm with a project. I could not absorb the entire cost of the project so I asked that the services be modified to meet my budget. I was disappointed when the individual gave my request little attention and said that the services could not be “tweaked”. They knew what I needed and that was that. They displayed no flexibility or creativity in that situation. Recently, that same firm, in a slower economy, offered to “tweak” the services to where I had originally requested.

Client attention and service is not something to move to during a down market. It is the foundation of professional firms that are weathering the recession and striving to build a stronger client base in the future. In these difficult times, Creative Access has maintained our client base as well as a steady flow of work. We have also developed new relationships through referrals that are greatly appreciated. Clients notice that our firm’s mission is to provide a high level of customer service. Our clients have rewarded us with their loyalty and referrals.

Recent Projects

LEED Consultation / Advisory for
David S. Brown Enterprises, LTD.
405 W. Redwood Street, Baltimore City, MD

Baltimore City now requires large renovations to be LEED Silver. Creative Access provided an analysis document outlining which points were likely achievable for LEED Silver in the “Core and Shell” section. The building owner will then use the document to obtain preliminary pricing as well as to guide the initial design process.

Former Catholic Relief Services Building
209 W. Fayette Street, Baltimore City, MD

Creative Access assisted Harvey S. Brooks Jr., RPA in the preparation of a government bid solicitation for this downtown historic landlord. Documents were prepared as required for the solicitation to include a full mechanical, electrical and plumbing review as well as architectural plans.

JAI Medical Systems
Baltimore City, MD

Creative Access provides on-going design consultation to JAI Medical’s multiple Baltimore city locations. The most recent project includes the renovation of the Monument Street location to include a healthcare facility as well as an administration suite.

Executive Suites
Sparks, MD
Broker: Chris Smith, TriAlliance Commercial Real Estate Services
Building Owner: Cignal Corp

Creative Access provided the design and planning for this new commercial condo. Key design elements focused on bringing natural lighting into the space and providing custom millwork pieces to create a unique and upscale environment. The color scheme is a sophisticated palette that enhances the user’s day-to-day experience.

Above and Beyond

KBST & M
We would like to thank our long standing accountant, Stuart Solomon, Partner of Kahn, Berman, Solomon, Taibel & Mogol, P.A. We have worked with Stuart for 15 years enjoying his consistent high level of service. Stuart’s “above and beyond” attention to our firm was demonstrated recently when he recognized our need for a timely response and called to help while he was away on vacation!

NTC Mazzuca Contracting
Creative Access, Inc. has partnered with NTC Mazzuca Contracting on many projects. Their level of service has always been exemplary. While working on a project last month, President Dave Mazzuca, took the extraordinary initiative to send a tractor trailer to Georgia at his own cost to pick up carpet that had been delayed, so that the project timeline could be met.

About CAI

Mission Statement
Creative Access, Inc. is a space planning, design, and project management firm that specializes in corporate, retail, and healthcare interiors. We are dedicated to building strong, professional relationships, to providing on-going communication, and to creating functional, cost effective, and aesthetically pleasing environments for our clientele.

• Space Planning and Analysis
• LEED Consultation and Design
• TI Construction Cost Estimates
• Interior Design Development
• Permit / Construction Drawings
• General Contractors
  Bid Consultation
• Contract Administration
• Permit Acquisition Process